Shipping Policy

Please note: There may be potential delays due to Royal Mail strike actions.

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you. International shipping may take longer to receive. 

Shipping Rates

Shipping charges for your order will be calculated based on Royal Mail prices for UK Domestic & International parcels and displayed at checkout. 

For International Orders*: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. The Bay Tree Company is not responsible for these charges if they are applied and are your responsibility as the customer.
*We are currently shipping within the UK only

In-Store Pickup

We offer free local pickup at both of our locations:
- 110 Bruntsfield Place, Edinburgh, EH10 4ES, United Kingdom
- 54 Hanover Street, Edinburgh, EH2 2DX, United Kingdom

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready. Orders can be picked up at the shop during our opening hours.